Refund and cancellation are governed and applicable according to the following conditions:
- In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
- In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once Honour Bags Manufacturing Company receives the originally ordered item back from the courier.
- The order once delivered to the customer cannot be cancelled in any case.
- In the unlikely case that there are product defects or damages that came with the product or that develop outside the normal wear and from normal use, options for resolution will be possible by contacting us
- In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
- In case of cancelled orders or failed transactions, the bank, card, or transaction charges of the buyer, if any, is likely to be forfeited.
- Honour Bags Manufacturing Company offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card or account.
- In case of part cancellations, the amount refunded will be corresponding to the part cancellation.
Honour Bags Manufacturing Company reserves the right to refuse and (or) cancel any order at its sole discretion under the following conditions:
- If we suspect a fraudulent transaction.
- If we suspect a customer has undertaken a transaction which is not in accordance with the business Terms and Conditions.
- For any valid reason outside our control including causes for delivery related logistical difficulties.
Need Help?
Contact us at customercare@honourbagsmanufacturingcompany.com, call or WhatsApp +254741742132 for questions related to refunds and cancellations.